Contact
If you have any questions about your upcoming visit, message us through the form or check out our Frequently Asked Questions section. You'll find answers to most questions there.
If you need further assistance, please email contact@immerseldn.com.
FAQs
TICKETS
Do I need to buy a ticket in advance?
We highly recommend booking your tickets in advance for events at Immerse LDN to avoid disappointment. Discover what’s on here.
Can my tickets be exchanged, modified, or refunded?
Please reach out to your ticket provider and review the terms and conditions of your booking.
Can I purchase a ticket over the phone?
Currently, ticket purchases over the phone are not available.
Can I buy a ticket at the door?
At this time, tickets cannot be purchased at the door.
Are there any age restrictions?
Please refer to the What’s On section for age restrictions specific to each event.
I can’t find my confirmation email. What should I do?
Please contact your ticket provider for assistance.
Can I make a group booking?
- For The F1® Exhibition, visit their website.
- For The FRIENDS™ Experience, email ukandi@friendstheexperience.com for groups of 25 or more.
YOUR VISIT
How can I get the best directions to Immerse LDN?
To ensure a smooth journey, please click here for the best directions.
What time should I arrive?
To fully enjoy your experience, we recommend arriving 15 minutes before your scheduled time.
Is there parking on-site?
Yes, parking is available on-site and can be pre-booked here.
Can I be dropped off by taxi?
Yes, the taxi drop-off location is at the west entrance of the venue. London offers a fleet of electric taxis for a more sustainable option. Use postcode E16 1DR for navigation.
What is a Chapter?
A Chapter refers to the event space before it is transformed into one of our immersive experiences.
Can I bring in bags?
Yes, storage facilities are available at each experience for personal belongings.
Will food and drink be available?
Yes, food and drinks are available. Find out more here.
Do you accept cash or card payments?
We are a cashless destination and only accept card payments.
Can I smoke or vape?
Smoking or vaping is not permitted anywhere within Immerse LDN to ensure everyone's safety.
ACCESSIBILITY
Is Immerse LDN accessible for prams, buggies, or wheelchairs?
Yes, all experiences are accessible.
Can I borrow a wheelchair?
Yes, wheelchairs or mobility scooters can be pre-booked here.
Where is the closest blue badge parking bay?
The closest blue badge parking is located between Zone 10 and Zone 11.
Do you offer discounts for blue badge holders or their PA's?
All parking rates are the same.
Can I bring my dog to Immerse LDN?
We welcome guide dogs and support animals. Please contact us in advance at contact@immerseldn.com.
When are less busy times to visit?
To avoid large crowds, we recommend booking a slot during business hours. Check availability for the F1® Exhibition or The FRIENDS™ Experience here.
THE WATERFRONT STREET KITCHEN & BAR
What foods are available?
We offer a variety of food and drinks to cater to all tastes. Find out more here.
Is alcohol available?
Yes, we offer both alcoholic and non-alcoholic beverages. For more details, click here.
Can I bring my own food and drinks to Immerse LDN?
You are welcome to enjoy your refreshments on the waterfront.
How do you handle food allergies?
Our catering partners ensure all allergens are clearly signposted.
Can I order food and drinks online?
Currently, online ordering is not available.
Can I book a table?
We do not offer pre-booked table service at this time.
Can I eat or drink in the experiences?
To ensure fairness, food and drinks are not allowed outside designated seating areas.
MISCELLANEOUS
Can I hire Immerse LDN for a private event or corporate takeover?
Yes, you can hire our venue for private events. Contact us at hires@immerseldn.com for more information.
Can I purchase a gift card?
Gift cards are not available at this time. Please check our website for future updates.
Who can I contact for help or to give feedback?
For feedback or assistance, please email us at contact@immerseldn.com.
For press enquiries, contact us at contact@immerseldn.com.
What COVID protocols are in place at Immerse LDN?
We provide COVID test kits at the main desk and hand sanitizing stations at entrances and exits. For more information, click here.
Can I purchase Immerse LDN merchandise online?
Merchandise is not currently available online. Please check our website for future updates.
What is the Immerse LDN refund policy?
We’re sorry to hear about your experience. You will need to contact your ticket provider or contact us at contact@immerseldn.com.